Dealing with difficult customers

August 1, 2024  |  Business, Tips and Techniques

Every business at some point is forced to deal with difficult customers. Perhaps they are unhappy with the level of service, the product or a member of your team. Or maybe their expectations are just unrealistic. Understanding how to navigate challenging interactions, however, can turn a negative si…
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Leadership tips for reducing stress

June 1, 2023  |  Business, Tips and Techniques

A certain level of stress can be motivational and stimulating. It can help us focus our energy. It can emphasize our passion and commitment. But as Albert Einstein reportedly said, “Life is like riding a bicycle. To keep your balance, you must keep moving.”
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Tips to improve engagement at sales meetings

April 1, 2023  |  Business, Tips and Techniques

At some point, as sales organizations, we need talk about how all this selling is going. In a recent group discussion with some sales managers, we had a healthy discussion about engagement and how to make these gatherings more productive. Salespeople, by their very nature, tend to be independent fre…
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Choosing the right CRM

December 1, 2022  |  Business, Tips and Techniques

Most businesses use a few different software packages. Email and calendars are typically bundled together in services like Gmail and Outlook. Documents are typically handled with Microsoft Word and arrays of data with Excel.
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Four crucial habits of successful salespeople

August 1, 2022  |  Tips and Techniques

I regularly get asked what the most important factor is that contributes to building and managing successful sales teams. While there are many contributing factors, the most critical is engaged sales leaders who proactively identify the four bad habits that impede a salesperson’s ability to effici…
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How to decipher Incoterms

June 1, 2022  |  Business, Tips and Techniques

Question: I’m buying some equipment, and the shipping terms in the purchase agreement refer to “EXW Incoterms 2020.” I’m generally familiar with “Incoterms,” but I don’t really have a lot of time to study what each one means. Can you give me a summary of what I’m dealing with when a …
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Gaston College develops a new workforce

April 1, 2022  |  Business, Tips and Techniques

The Textile Technology Center (TTC) at Gaston College in Belmont, N.C., formally known as the North Carolina Center for Applied Textile Technology, was founded in 1943 to offer certificates, diplomas and trade degrees for the textile disciplines. Its degree programs stopped in the early 2000s after …
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Increase your efficiency

December 1, 2021  |  Tips and Techniques

No business owner wants to waste time and money, have frustrated employees, and risk customer relationships with mistakes and delays. But these things happen when businesses operate less efficiently than they could.
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