Rainier Tent, Tukwila, Wash., has launched a new online order processing system. At RainierTent.com, customer can place new orders, check on the status of existing orders, track order, print order confirmations and view their order history.
The new online catalog is connected to the company’s Enterprise Resource Planning (ERP), which allows orders to go directly into production when they are placed, without any additional order entry. This saves time in order processing, accelerates delivery and minimizes errors.
The site features a new dynamic product configurator, where complete custom-built tents can be ordered online, with a visual of the tent being configured. The store includes complete tent kits, parts and accessories, as well as Baytex Liners, of which Rainier Tent is the exclusive distributor in North America.
Rainier Industries has successfully launched similar order processing systems for its other business units.
“Our customers enjoy the ease of ordering online and receive their orders more quickly,” says Rainier COO David Traub. “Since we don’t have to transpose their orders into our operations system, errors are down and customers are happier. It’s a win-win.”