Aggreko, a global provider of temporary power generation, temperature control and oil-free compressed air solutions is offering a new remote monitoring service.
The Aggreko Remote Monitoring (ARM) solution, currently being rolled out across Aggreko’s fleet of generators and oil-free air compressors in North America, provides real-time asset monitoring and dedicated diagnostic support by Aggreko’s technical experts, preventing issues, improving uptime and helping customers keep operations running at peak efficiency.
An integral part of the ARM solution includes Aggreko’s new Remote Operations Center and technical support team. Based in New Iberia, La., the center coordinates rapid response to ARM’s alarm notifications throughout North America by first evaluating equipment data and then initiating the most efficient response. The center monitors thousands of critical equipment parameters on a customer’s site, such as operations and loads, run hours, fuel levels and GPS location.
“With real-time data, ARM gives our team full visibility of performance conditions to save customers from downtime and unanticipated costs, such as right-sizing equipment due to load changes,” says Terry Dressel, vice president, national operations, Aggreko North America.
When equipment is outside certain parameters, alerts are sent to the Remote Operations Center, enabling the team to diagnose and respond efficiently. Aggreko remotely fixes the issue with the site when possible, or dispatches a qualified technician with a thorough understanding of the issue.