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Characteristics of a great crew chief

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Want to know if you have a high-quality crew chief on hand or in the making? Here are some defining attributes.

  • Leadership. Able to make decisions in the field related to the customer, crew and other vendors.
  • Communication skills. Clear with instructions and speaks directly to the staff and client. Knowledgeable enough about the job site and product to answer any questions that may arise.
  • Dedication. Toes the company line in all instances.
  • Dependability. Loads the truck right, ensures the crew is properly outfitted, arrives at the job site on time, and finishes the install efficiently and on (but preferably under) budget.
  • Trust of owners. Has the confidence of owners to get the job done.

Holly O’Dell is a California-based freelance writer.

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