Win business with top-notch customer service

December 1, 2019  |  Business, Management

Keep your tent rental clients satisfied—and returning—with these six tips for five-star customer service. by Sarah Crews Your company and your employees are the backbone of events from high-end weddings and corporate galas to backyard parties and festivals. And your image is on the line each tim…
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The power of PPPEEEZ

October 1, 2019  |  Management

In her new book, tent and event industry leader Delores Crum offers her seven simple strategies for successful living. Sometimes the most practical success tips are like PEZ® candies. They’re delivered in appealing, bite-sized pieces. They’re refreshing. Above all, their impact lingers after th…
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Starting up or expanding a business? Here’s what you need to know about taxes.

August 1, 2019  |  Management

Tax laws can help or hurt new and expanding businesses. In today’s economy, it’s not unusual for an existing event business to branch out, or for an owner or self-employed professional to start another business in the same or a different field. Few realize, however, that Uncle Sam stands ready t…
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Workforce strategies in a tough labor market

June 1, 2019  |  Business, Management

Fear of the boogeyman can change organizational behavior. Picture this: It’s bedtime and children are getting their goodnight kisses. The parents wish them sweet dreams, leave the room and close the door behind them. With their defenders gone, the children begin their nightly debate: Is the boogey…
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OFPANZ annual conference, July 25-27, New Zealand

May 22, 2019  |  Industry News, Management, News

The Outdoor Fabric Products Association of New Zealand (OFPANZ) will hold its 2019 Annual Conference at the Napier War Memorial Conference Center in Hawke’s Bay, New Zealand, on July 25-27. The conference will bring together a diverse range of speakers and workshops, offering a variety of educ…
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Optimisim and persistence in the face of natural disaster

April 1, 2019  |  Business, Management

Meeting planning expert Jeff O’Hara lost his home and his business in Hurricane Katrina. His new book details how entrepreneurs can come back from disaster. In his new memoir Have Fun, Fight Back, and Keep the Party Going: Lessons from a New Orleans Entrepreneur’s Journey to the Inc. 5000 (Green…
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How to recognize and prevent sexual harassment in the workplace

December 1, 2018  |  Business, Management

Far too often, the process of making bad and/or unethical choices begins with a simple, almost thoughtless decision. How do I know this? Well, I’ve seen it happen far too often. Harassment is not a sexy subject, and ethics are more than words. “The times they are a changing,” and that’s more…
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Avoid being sued with a well-written rental contract

October 1, 2018  |  Business, Management

How to keep from being sued by making yourself the least appealing target in the group. A client recently asked me what seemed like a simple question: “How can I keep from getting sued? Aside from the obvious answer (which necessarily involves either a fortune or a gravestone), my answer, with som…
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Is it a good time to sell your event rental business?

August 1, 2018  |  Business, Management

One of the most frequent questions I get is “Is now a good time to sell?” There are two things to consider when trying to answer this question. One is a “macro” question of how are the overall market conditions and two is a “micro” question of how your business is performing. I’ve been…
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Facebook’s changing algorithm and your business

June 1, 2018  |  Business, Management

How Facebook’s algorithm changes can affect tent and event renters’ social media marketing strategies—and what to do about it. The power of Facebook® is undeniable—and while its data privacy issues dominate the news at the moment, the algorithm update that launched earlier this year is stil…
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